Terms of Service

The Service

The Service fine-tunes the Needle 3 model on data you supply, generates synthetic training data on request, and lets you download the resulting model exports. We may change, add or withdraw features. If a change materially reduces what your plan includes, you may cancel and receive a pro rata refund of the unused part of the period you have paid for.

Accounts

Keep your credentials and API keys secret; activity under them is your responsibility. Tell us promptly if a key is exposed. You must be old enough to enter a contract where you live, and you must not use the Service if sanctions or export controls prohibit it.

Plans, payment and cancellation

• Plans are billed monthly in advance through Stripe. Prices are shown on the billing page and exclude any tax we must add.
• Each plan includes a monthly allowance of fine-tuning runs, generated examples and storage. Allowances reset each billing period and do not carry over.
• A subscription renews automatically until cancelled. You may cancel at any time from the Stripe customer portal; access continues to the end of the period you have paid for.
• Except where the law requires otherwise, or where we withdraw a feature as described above, payments are not refundable.
• If a payment fails we may suspend runs until it succeeds.

Your content and your models

You keep all rights in the data you upload and in the model exports produced from it. You grant us only the licence we need to run the Service for you: to store, process and transmit your content in order to prepare data, train, evaluate, export and deliver your models, and to keep backups. We do not use your content to train our own models or those of any other customer, and we do not sell it.

You confirm that you have the right to upload what you upload, and that doing so breaks no law and no one else's rights. Do not upload personal data you have no lawful basis to process, and do not upload special category data such as health or biometric records.

Acceptable use

Do not use the Service to:

• break the law, or infringe anyone's rights;
• build models whose purpose is to harm people, to deceive them about who or what they are dealing with, or to generate sexual content involving minors;
• probe, overload or circumvent the Service's limits, isolation or metering, or resell capacity as your own infrastructure;
• upload malware, or content that interferes with other customers.

We may suspend an account that breaks these rules, or that puts the Service or other customers at risk. Where it is reasonable we will tell you first and give you a chance to put it right.

Availability and support

We aim to keep the Service available but do not promise a service level. Runs depend on third-party GPU capacity and may queue. We may take the Service down for maintenance.

Ending the agreement

You may stop using the Service and delete your account at any time. If your subscription ends, your files and model exports remain available for 30 days and may be deleted after that; the billing page shows the date. Subscribing again before then keeps them. We may end this agreement on notice, or immediately for a serious breach.

Warranties and liability

The Service is provided "as is". To the extent the law allows, we exclude implied warranties, including fitness for a particular purpose. Machine-learning output is probabilistic: you are responsible for evaluating a model before you rely on it.

To the extent the law allows, neither party is liable for indirect or consequential loss, or for lost profits or data, and our total liability for any claim is limited to the fees you paid us in the 12 months before it arose. Nothing here limits liability that cannot be limited by law.

Changes and governing law

We may update these terms; if a change is material we will give reasonable notice, and continuing to use the Service after it takes effect means you accept it. This agreement is governed by the laws of the State of Delaware, without regard to its conflict-of-law rules, and the state and federal courts located in Delaware have exclusive jurisdiction. Nothing here removes a mandatory consumer right you have where you live.

These terms, together with the Privacy Policy, are the whole agreement between us about the Service. You may not assign them without our consent; we may assign them to a successor in a merger or sale. If a provision is unenforceable the rest stands, and a delay in enforcing a right does not waive it.

Questions: founders@cactuscompute.com.